Last Updated: February 26, 2025
At CraftsyStudio.com, we are committed to ensuring your satisfaction with our art and craft supplies. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for returning products and receiving refunds.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be initiated within 7 days of the delivery date.
- Items that are damaged due to misuse or mishandling are not eligible for returns.
- Certain items, such as custom-made or personalized products, are non-returnable.
2. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Items marked as “Final Sale” or “Non-Returnable”
- Gift cards or promotional items
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to [email protected] with your order number, product details, and reason for the return.
- Await Approval: We will review your request and respond within 2-3 business days with approval or further instructions.
- Prepare the Package: Securely pack the item in its original packaging, including all accessories, tags, and labels.
- Ship the Item: Ship the product to the following address:
Radha Krishna Enterprises
Mahendru Enclave, Model Town, Delhi, India
4. Return Shipping Costs
- Customers are responsible for paying the return shipping costs unless the product was defective or incorrect.
5. Inspection and Approval
- Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
- You will receive an email notification regarding the approval or rejection of your return within 5 business days of receiving the returned item.
6. Refunds
If your return is approved:
- A refund will be processed to your original payment method within 7-10 business days.
- Please note that it may take additional time for your bank or credit card provider to process the refund.
7. Partial Refunds
Partial refunds may be granted under the following circumstances:
- Items that are not in their original condition, damaged, or missing parts due to customer mishandling.
- Returns initiated after the 7-day window but within a reasonable timeframe.
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [email protected] with your order details.
9. Cancellation Policy
- Orders can be canceled within 24 hours of purchase.
- After 24 hours, the order will be processed, and cancellation requests will not be accepted.
10. Contact Information
If you have any questions or need assistance with your return or refund, please contact us at:
Radha Krishna Enterprises
Email: [email protected]
Address: Mahendru Enclave, Model Town, Delhi, India
11. Changes to This Policy
We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.